JBeC General Glossary of Terms

Crisis - A destabilizing emotional, psychological, or relational event that overwhelms your ability to cope using your normal tools. Crisis requires faster support but is not the same as an emergency.

Non-Crisis - Stress, emotions, or conflict that feel difficult but do not impair safety or functioning and can wait for a scheduled session.

Stabilization Session - A 60-minute session focused on grounding, calming the system, restoring clarity, and helping you regain emotional footing.

Crisis Stabilization Session - A session scheduled specifically to support you through a destabilizing event. Shorter response times apply depending on your tier.

In-Home Session - Any session held outside the office or virtual space—such as your home, a park, or a neutral safe location—when safety and appropriateness are confirmed.

After-Hours Access - Support provided outside standard business hours (evenings).

Must be pre-arranged, non-crisis, and is always limited by blackout dates and safety.

Weekend Access - Sessions or communication available on weekends when scheduled in advance and clinically appropriate.

Priority Scheduling - Faster access to appointment openings, based on the benefits of your chosen tier.

Spot-Stabilization Call - A short (15–20 minute) non-crisis call used for grounding, clarity, decision making, or emotional reset.

Asynchronous Messaging - Structured, brief communication through text or voice notes:
Including:
• updates
• clarifications
• stabilizing guidance
Not used for:
• storytelling
• long emotional processing
• conflict mediation
• crisis escalation

Blackout Dates - Times when the provider is unavailable due to travel, illness, professional needs, or designated time off.

All tiers honor blackout dates.

Backward Billing - Additional billing applied when a client consistently uses care beyond what their tier includes (e.g., excessive messaging, multiple crisis sessions, or in-home requests).

Crisis Event - A destabilizing situation that requires quicker support but does not meet emergency levels (panic spikes, shutdowns, acute overwhelm, relational escalation, etc.).

Emergency - Any situation involving immediate danger to you or someone else. Requires 911, BHR, or the nearest ER. Emergency situations are not handled by a crisis retainer.

Standing Block - A reserved weekly or bi-weekly time slot used in Tier 3 for individualized or family-flexible sessions.

Clinical Appropriateness - The provider’s determination that a service or request is safe, ethical, and appropriate for the situation.

Relational Session - A session involving partners, co-parents, or others involved in the relational dynamic.

Parenting Session - A session focused on parenting strategy, emotional co-regulation, and stabilizing the home environment.

Household / System - A group of people connected through living arrangement, parenting, or relational dynamics, all of whom may be affected by destabilization.

Safety Plan - A personalized written plan detailing warning signs, coping tools, support contacts, and steps to take during crisis or destabilization.